helpdesk

We’ve evolved. What makes our helpdesk services extraordinary is that we take a simple approach that marries a deliberate, intelligent and skillful craft that is primarily planned to rapidly resolve your end users' technical needs. As the first line of contact, we ensure help desk technicians are talented, professional and pleasant. We love helping our customers. There are multiple ways to engage our support: through desktop chat, our toll-free number or the customer portal. Some issues outside of normal 9 to 5 hours? No problem, our team can develop an SLA to address this and more. Because we have SLA (service level agreement) and per-incident support, we can transcend all levels (level one or two) technicians to accept the gamut of incidents that arise.

Our experienced team excels in these areas:
Onsite computer break/fix
Device/Peripheral driver resolution
General how to questions
Remote password resets/login failures
Printer troubleshooting
Office 365 including Outlook
Mobile/smart device ota provisioning and support
Hardware and software installations
Office moves, adds, changes